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Answers about delivery, fuel and heating
Common questions about delivery, fuel, heating and accounts. Don't see yours? Call the office.
Delivery
Does automatic delivery cost extra?
No. Renway's automatic delivery service has no additional fees, and it is the most popular way Renway customers buy propane. Heating oil customers can get automatic delivery too.
How do I order a delivery?
Call 519-752-6777 (toll-free 1-888-553-5550) or send an online delivery request. If you are out of fuel, call.
Where does Renway deliver?
Brantford, Brant County and the surrounding communities, including Guelph, Hamilton, Kitchener, Niagara Falls, the Niagara Region, St. Catharines, Tillsonburg and Woodstock. See service areas.
Fuel
What is the difference between dyed and clear diesel?
Both are ultra-low sulphur. Dyed diesel is coloured and tax-exempt, for unlicensed off-road equipment and heating. Clear diesel is for vehicles licensed for the road. Ontario does not allow dyed diesel in any licensed motor vehicle. Source: ontario.ca.
Which gasoline grades do you carry?
Regular unleaded 87 octane, mid-grade 89 and premium 91.
Where is the card lock?
5 Craig Street, Brantford, near Highway 403 exit 38: clear diesel and DEF, 24-7 for cardholders. Dyed diesel card lock fuelling is at 56 Henry Street. Card holders can also use 70 IPN locations in Ontario.
Heating and cooling
Do you offer emergency heating service?
Yes. Renway customers have emergency service 24 hours a day, 365 days a year. Call 519-752-6777.
Is a quote free?
Yes. Renway offers a free consultation and a no-obligation quote on heating, cooling and air quality equipment.
Who can join a maintenance plan?
Customers who buy their fuel from Renway, with natural gas homes the exception. See maintenance plans.
Accounts
How do I become a customer?
Start online on the become a customer page, or download the account forms and send them to info@renwayenergy.com.
Can I pay automatically?
Yes. Renway has a pre-authorized debit form on the become a customer page.
Talk to the Renway office
Delivery, service or your free estimate: one number for all of it.
Toll-free 1-888-553-5550 · info@renwayenergy.com
